Transitioning from Physical to Digital Health Insurance Cards
Reimagining the insurance card experience by transitioning members from physical cards to a digital-first solution, reducing printing and mailing costs while improving accessibility and convenience.
Prior Authorization Communications
This project maps the end-to-end member experience across the prior authorization journey, including all associated communications, to uncover friction points, systemic gaps, and opportunities to improve clarity and trust.
Rx Onboarding
Providing a smooth transition for new members joining Aetna for the first time.